What’s Included in the TES Package?
The Technical Engineering Support Agreement (TES) provides your newsroom with expert technical support and resources to ensure the smooth running of your Superdesk platform. Here's what's included:
Priority access to our engineering team
Receive direct access to our experienced engineering team for troubleshooting, system optimization, and support on critical technical issues.
System and integration support
Our engineers assist with system configurations, troubleshooting, and integration of Superdesk with other tools and platforms in your newsroom. Support is available during business hours to ensure minimal disruption to your operations.
Access to detailed product documentation
TES clients receive detailed documentation for all Superdesk modules, helping your IT team understand the full scope of capabilities and easily integrate Superdesk into your workflows.
Regular check-ins for optimization and technical guidance
We provide routine check-ins to ensure your systems are running optimally. Our engineers will offer advice on technical improvements and best practices for leveraging Superdesk’s full potential.
How It Works?
TES allows your IT team to handle day-to-day operations while relying on our expertise when needed.
In-house IT team, expert support when needed
Your team can continue managing hosting and internal systems, while we provide expert assistance to ensure your Superdesk platform runs without a hitch.
Flexible support options
Access engineering support and resources as needed, with flexible support options tailored to your requirements. We’re here when you need us most.
Technical documentation and guidance
TES includes in-depth product documentation, ensuring that your IT team has everything needed to handle routine tasks efficiently while knowing they can count on us for guidance.
Investment
The Technical Engineering Support Agreement (TES) starts at €1400/month. This base price includes system support, integration assistance, and engineering check-ins. The cost varies based on the level of support required and the size of your newsroom, ensuring that you receive the right level of service for your needs.
Get a tailored quote. Contact us for a customized quote that suits your specific requirements, based on the scale of your newsroom and technical support needs.
Why Choose Superdesk’s Technical Engineering Support Agreement?
No hidden fees
With TES, you only pay for the services you need. There are no hidden licensing fees, and all pricing is transparent, so you can be confident in what you’re paying for.
Expert engineering support
Gain access to a dedicated team of experts who specialize in Superdesk’s technology, ensuring your systems are well-maintained and performing at their best.
Tailored for in-house IT teams
TES is designed to work seamlessly with your in-house IT team, providing support where it’s needed most and allowing you to manage the rest of your technical operations.
Flexible and scalable
As your newsroom evolves, our TES package is flexible, allowing for adjustments to the level of support based on your changing needs.
Get Started with Superdesk TES
If you’re ready to improve your newsroom’s technical operations and get the expert support your team deserves, Superdesk’s Technical Engineering Support Agreement is the ideal solution.
Request a custom quote
Contact us to get a tailored quote based on your newsroom’s needs.
Schedule a demo
Book a demo to explore how Superdesk can integrate with your newsroom’s technical operations and help optimize your systems.
